CALL CENTER SOLUTION : LIVE CHAT, WHATSAPP, SMS
วันที่ 25 ต.ค. 2565
CALL CENTER SOLUTION : LIVE CHAT, WHATSAPP, SMS
3CX offers a full-featured call center solution with dynamic call queues, reporting, wallboards and CRM integration. Complex and advanced call flows can be designed using a simple drag and drop call flow designer tool. But it’s not just calls! 3CX incorporates live chat, WhatsApp and SMS, to elevate your call center into a full contact center solution
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Call in Queue
•Advanced queue strategies such as Round Robin & Hunt by 3s.
•Agents can answer calls from anywhere – at the office or remote.
•Call back option as overflow during busy times.
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Call recording and staff training
•Record calls for legal and quality monitoring purposes.
•Train agents during a live call with Listen in and Whisper.
•Use Barge in to take over when needed.
•Ticket responses can be monitored centrally.
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Service Reports
•Check agent performance with the built-in reports.
•See longest wait time and abandoned calls.
•Get reports on SLA and call-back statistics.
•Switchboard / wallboard for real-time monitoring of queues.
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Live chat & Messaging
•Add live chat to your website and connect web visitors in real-time.
•Send & receive business text messages via 3CX.
•Get the team to answer WhatsApp Business Messages centrally.
•Create voice apps to automate repetitive task
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If any customer is interested in the services of GeniusSoft, you can contact us. All channels We are happy to give advice and deliver the best service to our customers for sure, Make it Be Genius.
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