![](https://sp-ao.shortpixel.ai/client/to_auto,q_lossy,ret_img,w_1476,h_446/https://www.geniussoft.co.th/wp-content/uploads/2023/09/account-receivable-software-1.png)
Streamline and Automate Debt Collection
for Improved Promise to Pay Ratio and Faster Recovery
![V2_2](https://sp-ao.shortpixel.ai/client/to_auto,q_lossy,ret_img,w_700,h_470/https://www.geniussoft.co.th/wp-content/uploads/2023/11/V2_2.jpg)
Volare Key Benefits
- Built-in IPPBX System. Auto Redial to make calls automatically.
- Automated assignment to Agents. Distribute jobs with regards of Agent’s ability and performance.
- Work From Home feature (WFH) helps debt collectors track debts from their home. In this era of COVID-19 pandemic, companies can flexibly continue to operate the business without interruption.
- Outsource Agent (OA) Management System to integrate with the core system efficiently.
- Easy-to-use commission calculation system with executive summary reports.
- Manage and monitor the Field Collectors (FCR) as they can work online and perform their missions, seamlessly connect to the core system.
- Legal Proceedings and Recoveries Management to track litigation processes. The legal team can work and monitor from Volare’s core system.
CASE
MANAGEMENT
Collections Escalation
Management
Seamless customer
experience management
Collection & Recovery
Centric CRM
Total delinquency & bad debts Management
![Picture2](https://sp-ao.shortpixel.ai/client/to_auto,q_lossy,ret_img,w_349,h_105/https://www.geniussoft.co.th/wp-content/uploads/2021/06/Picture2.png)
CONTACT
MANAGEMENT
Predictive Dialler
Management
Dialler campaign
management
IPPBX (Voice Recording & CTI) & IVR
Total Voice Monitoring & IVR Campaign Management
![Picture11](https://sp-ao.shortpixel.ai/client/to_auto,q_lossy,ret_img,w_201,h_48/https://www.geniussoft.co.th/wp-content/uploads/2021/06/Picture11.png)
FIELD ACTIVITIES
MANAGEMENT
Mobile Application
Platform
Single platform with Mobile Application
Real Time Out of Office Monitoring
Geolocation tracking and monitoring
![Picture12](https://sp-ao.shortpixel.ai/client/to_auto,q_lossy,ret_img,w_224,h_75/https://www.geniussoft.co.th/wp-content/uploads/2021/06/Picture12.png)
![Picture13](https://sp-ao.shortpixel.ai/client/to_auto,q_lossy,ret_img,w_41,h_39/https://www.geniussoft.co.th/wp-content/uploads/2021/06/Picture13.png)
VENDOR
MANAGEMENT
Total Vendor
Management System
Total Collections Vendor Management
Total Legal module with interaction with Law Firms
![Picture14](https://sp-ao.shortpixel.ai/client/to_auto,q_lossy,ret_img,w_149,h_94/https://www.geniussoft.co.th/wp-content/uploads/2021/06/Picture14.png)
![imac-front](https://sp-ao.shortpixel.ai/client/to_auto,q_lossy,ret_img,w_1500,h_1253/https://www.geniussoft.co.th/wp-content/uploads/2021/06/imac-front.png)
![1](https://sp-ao.shortpixel.ai/client/to_auto,q_lossy,ret_img,w_249,h_232/https://www.geniussoft.co.th/wp-content/uploads/2021/07/1.png)
CQM requires data and from both systems IPPBX for call details and tapping into calls, and collection system to get visibility into collector, customer, and previous communication.
![2](https://sp-ao.shortpixel.ai/client/to_auto,q_lossy,ret_img,w_269,h_232/https://www.geniussoft.co.th/wp-content/uploads/2021/07/2.png)
Consolidated monitoring and dashboard is limited. For example, to view first login time, total talk time, last logout time, tapping into live calls.
![8](https://sp-ao.shortpixel.ai/client/to_auto,q_lossy,ret_img,w_287,h_237/https://www.geniussoft.co.th/wp-content/uploads/2021/07/8.png)
- The ability to handle/manage DID – e.g. call rotate or shuffle DID to be displayed on customer phone.
- Inbound screen-pop.
![4](https://sp-ao.shortpixel.ai/client/to_auto,q_lossy,ret_img,w_360,h_229/https://www.geniussoft.co.th/wp-content/uploads/2021/07/4.png)
Enforcement requires Collection software to query call history from IPPBX and predictive dialler to keep tabs on number of calls made so that controls can be enforced.
![6](https://sp-ao.shortpixel.ai/client/to_auto,q_lossy,ret_img,w_291,h_241/https://www.geniussoft.co.th/wp-content/uploads/2021/07/6.png)
The ability to reliably verify and validate call status – connected, voice mail, no answer etc. This relies on signaling received from IPPBX.
![5](https://sp-ao.shortpixel.ai/client/to_auto,q_lossy,ret_img,w_292,h_251/https://www.geniussoft.co.th/wp-content/uploads/2021/07/5.png)
- Having consolidated data – voice and collection data, allows us to run big data analytics without the use of a data warehouse.
- Ad hoc campaign creation requires a separate integration strategy. But not so, if using Volare dialler.
- Feedback or dial results from predictive dialler are not able to flow back live.
- Delayed update while possible can interrupt your redial strategy.
![3](https://sp-ao.shortpixel.ai/client/to_auto,q_lossy,ret_img,w_240,h_234/https://www.geniussoft.co.th/wp-content/uploads/2021/07/3.png)
- Automation rules in Volare can help automate campaign creation on the fly.
- Future add-ons voice biometrics & emotion detection.
![7](https://sp-ao.shortpixel.ai/client/to_auto,q_lossy,ret_img,w_111,h_94/https://www.geniussoft.co.th/wp-content/uploads/2021/07/7.png)
Troubleshooting SIP can be a challenge.
We’ll answer your questions and help with your organization’s needs.
Contact Us
Mr. Prasit P. (Business Development Executive)
Email : prasit.p@geniussoft.co.th
Mobile : 086-398-9029
Contact
+66(0) 2 004 9355
+66(0) 2 064 7433
info@geniussoft.co.th
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Location
88 Paso Tower, 15th floor, unit B2, Silom Road, Suriyawong, Bangrak, Bangkok, Thailand 10500